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Zales recognizes that there may be occasions when customers wish to return or exchange their purchases. Therefore, the brand provides a 30-day return policy from the date of acquisition. Jewelry can be exchanged within 60 days, while watches have a 30-day exchange period. It is important to note that special-ordered watches, custom designs, ear-piercing earrings, gift cards, and items received through the Jewelry Replacement Plan are excluded from returns and exchanges. To facilitate a seamless experience, Zales requests that all jewelry be in excellent condition, and watches must be unworn, unmodified, and returned with their original packaging, warranty, and instructions.
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