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Wish places a high value on providing a seamless and effective ordering experience. Once an order has been placed, no alterations, updates, or modifications can be made by the brand. Cancellation requests are not accepted, thus orders are subject to the return policy. A 24-72 hour processing period is required for all online orders prior to dispatch. Upon shipping, customers will be notified via email with tracking information and courier specifics. For international orders, it is the customer's responsibility to cover any Customs duties, fees, or tariffs, and delays may occur during Customs processing.
Wish accepts returns within a 14-day period from the date of purchase, providing store credit for items that are in an unworn state and still have their tags. For products bought in-store, an original receipt detailing the items is necessary, whereas online purchases necessitate the order number. Store credit will be granted, minus any shipping costs and a restocking fee of $10. To facilitate a seamless return, a Return Authorization number is supplied by Wish, which must accompany the item being returned. In the absence of this number, processing a refund or reshipping the product is not possible.
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