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Charlotte Tilbury encourages customers to review the current online returns policy for processing returns as per the standard procedure. In the event that your items are received in a damaged condition, it is requested that you promptly contact customerservice@charlottetilbury.com or reach out by phone at 1-855-528-8495 within two days of delivery.
Only card payments will be accepted for subscription orders. Klarna, Afterpay, or payment over the phone via Gifting Hotline are not accepted for subscription orders.
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