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H&M provides complimentary standard shipping for members on purchases exceeding $40, with a delivery time of 3-6 business days. Non-members receive free shipping on orders over $60, while those below this threshold incur a $5.99 fee. For expedited options, H&M offers express shipping at $14.99, delivering in 2-3 business days, and next-day shipping for $24.99, ensuring arrival within 1-2 business days.
H&M recognizes that customers occasionally require additional time to determine if a product suits their needs, thus providing a 30-day return policy. When returning goods with an H&M gift receipt or those bought using an H&M gift card, the refund will be provided as a merchandise credit. To facilitate a return or exchange, one can visit any H&M location within the United States, except Puerto Rico, with a valid receipt and all tags intact, or initiate the process through the online Returns Portal. For returns of online orders sent via mail, a flat fee of $3.99 is deducted; however, in-store returns do not incur any charges. It is essential that online returns mailed back to the warehouse are postmarked within 30 days from the delivery date, and refunds will be credited to the original payment method. It should be noted that shipping and handling fees are non-refundable.
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