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Kay Jewelers offers a 60-day exchange period for jewelry and a 30-day exchange period for watches from the date of purchase. Exchanges or returns are not permitted for special ordered watches, custom designs, gift cards, or items received through the Lifetime Protection Plan. For items with a gift receipt, a gift card can be issued, or the item can be exchanged for other merchandise within 30 days of the purchase. The original account used for the purchase will receive the credit on the day the return is processed.
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Kay Jewelers provides complimentary shipping for purchases exceeding $199, simplifying the process of acquiring exquisite jewelry from the convenience of one's residence. Once the order threshold is met, customers can benefit from swift and dependable delivery at no additional expense. This advantage is particularly beneficial for significant acquisitions such as engagement rings or festive presents.
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Sterling Jewelers Inc. 375 Ghent Road, Akron, Ohio 44333
800-527-8029
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