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Ervet selects among UPS, USPS, and FedEx for dispatching orders, ensuring the fastest available service at the time of purchase. From the Ontario, CA, warehouse, shipments are dispatched within a 12-36 hour window. Delivery durations differ according to the chosen shipping method, with each package being monitored from the distribution center until it reaches your doorstep. Complimentary standard shipping is provided by the brand for orders exceeding $149. Upon processing, the tracking information will be sent to your email.
Customers seeking to initiate a return or exchange are encouraged to contact ervet via email at melandreid@ervetbedding.com. Within the 30 or 100-night timeframe, the brand accepts returns if the item remains in excellent condition and is returned in its original packaging. Refunds are processed after deducting shipping and handling costs. It should be noted that products bought during Black Friday, Cyber Monday, or with discounts exceeding 50% of the MSRP, are not included in the trial period and are considered final sales. Furthermore, orders placed through Kickstarter and Indiegogo do not qualify for returns. For customers interested in an exchange, ervet offers this service free of charge for qualifying items.
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