Valentine's Day Deals
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EXP.02/10/2026CodeEXP.02/10/2026
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Orders from across the globe are accepted by Balabala, with shipping reaching almost every part of the world, excluding a few select areas. For North American locations, such as the United States and Canada, delivery is anticipated within 5 to 10 business days through air transport. An 8 to 15 business day delivery period by air is assured for European countries like the United Kingdom, Germany, France, Italy, Spain, Netherlands, Sweden, Norway, Greece, Ireland, Austria, Belgium, and Portugal. The checkout process clearly outlines the destination-specific shipping fees. Import duties, taxes, and other additional charges for international deliveries are not covered in the shipping cost and will be borne by the customer.
Should the size or quality of the received items fail to meet expectations, customers are encouraged to submit a Return Request to Balabala within 14 days of the item's delivery. Each return request undergoes a thorough review by the brand. To facilitate a seamless process, it is essential that the items be in an unworn and unused condition, complete with all tags, and packaged in their original packaging. Additionally, a receipt or proof of purchase must be provided. For initiating a return, customers can contact global@balabala.com. Upon approval, detailed instructions for the return will be supplied by the brand. It is important to note that returns made without prior authorization will not be accepted. The cost of return shipping is the responsibility of the customer, except in cases where the return is due to an error on Balabala's part, such as receiving a damaged or incorrect item. Refunds, once approved, are processed within 5-10 business days.
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