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Furniture Clinic provides FedEx SmartPost as a shipping choice. Through this service, collaboration occurs between FedEx Ground for order collection and the US Postal Service for final delivery to customers' homes. Generally, within the contiguous United States, shipments are delivered in 2 to 7 business days. However, for Hawaii and Alaska, due to the greater distance from New York where the brand is based, it may extend up to 14 business days.
Furniture Clinic recognizes that customers occasionally reconsider their purchases, hence a thirty-day window for cancellation is provided from the receipt date. For returns and refunds beyond this period, it is necessary to inform the brand in writing. When a return results from a change of preference, the associated shipping expenses for returning the item may be your responsibility. Upon verification that the returned product remains in satisfactory condition, Furniture Clinic will ascertain the refund amount. It's worth noting that used items are not eligible for refunds. Additionally, if a product malfunctions due to application on an inappropriate leather type, any delivery costs linked to the cancellation or return would also fall under your obligation. Customized products, including those with color-matched specifications, typically do not qualify for refunds.
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