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WANDRD guarantees that shipments originate from facilities in the United States, notably Chicago, and the EU, specifically Amsterdam. Shipping costs are calculated by the brand, taking into account the warehouse's location and the delivery address. UPS or USPS are the preferred carriers for US-based clients; for P.O. box deliveries, contacting support@wandrd.com is recommended. International recipients may face customs clearance and additional import duties. The WANDRD facility functions on weekdays, excluding public holidays. Owing to carrier and customs-related uncertainties, specific delivery timelines cannot be assured.
Acknowledging the significance of customer satisfaction, WANDRD allows for returns or exchanges of items bought from their online platform within a 30-day window post-purchase. For those opting for an exchange, it is processed in the form of store credit, with return shipping costs being incorporated into the credit, contingent upon the presentation of a valid receipt. The brand respectfully asks that any discrepancies, such as missing items, be reported within 30 days of the purchase date. Regrettably, beyond this timeframe, replacements for absent goods will not be feasible.
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