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The Met Store is delighted to provide delivery services to addresses within the US and Canada through its online platform. For those seeking information on international shipping and available delivery options, it is recommended that they contact Store Support. Every domestic order placed with The Met Store is monitored, and a shipment confirmation email, containing details such as the shipping date, carrier, and tracking number, will be sent. Customers have the option to check the status of their orders by accessing My Account. Assistance for tracking international shipments is also available from Store Support. It's important to note that all orders over $750 being shipped to a Domestic USA address must be signed for by an adult at the time of delivery. An automatic offer applies at checkout, valid for standard shipping to addresses within the 48 contiguous states on merchandise orders totaling $100 or more, excluding tax and gift wrap, until 123124 at 11:59 PM ET. This promotion does not apply to previous purchases, membership fees, or certain items carrying additional charges. Please be advised that this special offer is not applicable in The Met Store's physical locations or at Met Custom Prints, and may be modified or terminated without prior notice.
The Met Store extends an invitation to return any item that may not align with your expectations within a 90-day period, facilitating an exchange or a refund through the original payment method. Only merchandise in a saleable condition qualifies for a refund or exchange; shipping and handling fees are non-refundable. It's important to note that memberships, donations, eGift Certificates, and Gift Cards cannot be refunded. Additionally, all Clearance items are final sales and do not qualify for returns or exchanges. This policy is applicable solely to online and catalog purchases. For items bought from retail stores, provided you have a receipt, The Met Store allows returns of merchandise in saleable condition within 90 days of purchase. Should you lack a receipt, a store credit will be provided based on the lowest selling price of the item. Orders of Met Custom Prints, being custom-made, are not eligible for return. In case your order arrives damaged, please retain all packaging and reach out to The Met Store at store.support@metmuseum.org or by calling 800-662-3397, available Monday through Friday, from 9 am to 5 pm (ET).
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