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Rose Inc provides shipping services to the 48 contiguous United States. UK customers are advised to explore delivery options through one of the brand's retail partners. Rose Inc can be found at Space NK, Cult Beauty, Sephora UK, Liberty London, and NET-A-PORTER. Currently, international shipping and deliveries to POAPO boxes are not supported by Rose Inc. Any orders placed with freight forwarding addresses or hotels will be cancelled.
For any reason, if you are not fully content with your purchase from Rose Inc, the brand offers a refund for returns made within 7 days of shipment, as long as the items have not been used. Regrettably, used products do not qualify for a refund. It is crucial to obtain clearance from customer service before initiating a return; otherwise, it will not be processed. Upon receiving approval, ensure that the product is sent back within 7 business days of receipt. If you choose to get a refund, you will be responsible for the shipping expenses. The processing time for returns is approximately 2-3 weeks, and a credit should reflect on your statement within 14 business days, based on your financial institution's policies. Post-approval, Rose Inc will notify you via email. Please be advised that this return policy applies exclusively to orders placed on RoseInc.com.
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