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For orders exceeding $200 and warranty replacements, RAEV Bikes mandates a signature upon delivery, barring customer requests or unique situations. Deliveries typically occur from 8 AM to 8 PM, necessitating a signature. A $35 reshipping fee is charged if a package is returned due to unsuccessful delivery attempts. Refused packages, excluding those with transit damage, may incur a 15% re-stocking fee. The brand provides complimentary shipping for electric bikes, except in remote areas, with shipments generally processed within 2-3 business days. Delivery times range from 2-5 business days based on location. Accessories and parts are not covered by the free shipping offer.
For a return to be accepted, the electric bicycle from RAEV Bikes must not have exceeded twenty (20) miles on its odometer and should exhibit no indications of wear, dirt, dust, scent, or any other signs of usage. The condition and packaging of the bike must match that at the time of receipt, encompassing all components originally included in the box. Repackaging must be done using the original shipping materials and box. The return shipping expenses are the responsibility of the recipient. New and unutilized items can be returned for a full refund, less a 15% restocking fee, within 30 days of receiving them. A 20% restocking fee is applicable for used items. To initiate the return process, an email to support@raevbikes.com is required to obtain a Return Merchandise Authorization (RMA) number.
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