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Pet Honesty's policy for refunds extends for a 30-day period post-purchase. After this timeframe, it is not possible to receive a refund or exchange. To start the return process, customers should use the Contact Form and will then be supplied with a prepaid Return Shipping Label. The brand facilitates exchanges for products that are defective, damaged, or unsatisfactory. Regarding sale items, refunds are granted based on the sale price paid. Upon approval, refunds are issued to the original payment method within 4-7 business days.
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