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Perfect Locks guarantees that orders placed before 2pm PST from Monday to Friday are shipped on the same day, with exceptions like shipping errors, fraudulent warnings, holidays, weekends, or technical glitches. Shipping is conducted via USPS or FedEx, and tracking numbers are emailed once the shipping label is generated. For international customers, it is important to note that customs fees, duties, or taxes may be applicable and are not included in the prices; these must be settled upon delivery. During promotional periods, Perfect Locks occasionally provides free 3-day shipping for orders exceeding $350. International orders also benefit from free shipping through USPS, though delivery times can vary.
Returns and exchanges for unopened, unused products in their original packaging are accepted by Perfect Locks within a 30-day timeframe. It is important to note that hair that has been worn or altered cannot be returned. A restocking fee of 15% is applied to all returns, and once the returned item is received, refunds are typically processed within 5-7 business days. Customers should be aware that original shipping charges are not refundable, and return shipping labels are not provided by the brand. For those who prefer, store credit and exchanges are also available within the same 30-day period.
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