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House of Scuba provides complimentary delivery for purchases exceeding $50, with certain exceptions. International shipments are dispatched via USPS or FedEx. Clients must cover any customs duties, taxes, and brokerage fees. Shipping costs encompass both postage and a handling charge.
A Satisfaction Guarantee of 30, 60, or 120 days is provided by House of Scuba on every product. Customers are advised to contact customer service within a 60-day window for any items that are defective or damaged. The value of the item determines the basis for refunds and exchanges, with shipping and handling fees excluded. In cases where free shipping was utilized, the refund will have a restocking fee, equivalent to the original shipping cost, deducted. Upon receipt of the returned item, the processing of refunds by House of Scuba takes between 3 and 14 business days.
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