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Monticello guarantees that the majority of products will be delivered within 5-10 days, with standard shipping and processing fees. An additional $4.00 is necessary for shipments to Alaska and Hawaii. For expedited delivery, customers can choose Next Day for an extra $30.00 or Second Day for $25.00. Orders must be placed before 2 p.m. EST, from Monday to Friday, as the brand does not process or ship on weekends or Federal Holidays.
Should your purchase from Monticello arrive in a damaged state, it is recommended that you promptly contact the Customer Service department at 800.243.0743 (available Monday through Friday, 9 a.m. to 5 p.m. Eastern Time) or send an email to catalog@monticello.org. A replacement will be dispatched swiftly, and it is requested that the damaged items be retained for a period of two weeks, should they need to be examined. To modify or cancel an order, immediate communication with Customer Service is advised; nonetheless, once an order has been transferred to the warehouse for processing, alterations or cancellations are no longer possible. In contrast, backorders can be canceled at any point by contacting the support team.
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