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Recognizing that a purchased item might not always align with customer expectations, Levenhuk allows for returns within 14 days of receipt. To facilitate this process, acquiring a Return Authorization (RA) Number is necessary before any item is sent back. This number can be obtained by contacting (813) 468-3001 or through the brand's website. It is important to clearly label the RA number on the exterior of the shipping container. Additionally, a written document should accompany the returned product, detailing the customer's name, address, and phone number, alongside a description of any claimed defects. It is essential to note that Levenhuk cannot process returns for items that are damaged or incomplete. Although shipping fees are generally non-refundable, in instances where the return is due to a defective product, compensation for return shipping may be provided by the brand.
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