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LifeStraw provides complimentary Standard Ground Shipping for purchases exceeding $75 in the contiguous United States, with transit times ranging from 5-7 business days, depending on the destination. Expedited shipping, which ensures delivery within 1-3 business days, is offered for an additional charge. Customers in Canada should note that orders may be subject to customs delays and additional duties or taxes not covered by the product price.
Returns are accepted by LifeStraw up to 45 days following the delivery date for purchases made through their online platform. For qualified returns originating from the contiguous United States, complimentary return shipping labels are supplied by the brand. Upon receipt and inspection of the returned merchandise, a refund is typically processed by LifeStraw within a 7-10 business day timeframe. In the event that an item arrives defective or becomes damaged, customers have the option to reach out to Customer Service to facilitate an exchange.
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