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For US orders, Club L London provides a return shipment cost that includes the expense of sending items back to the UK, along with duties, taxes, and insurance. It's important to understand that initial shipping charges are non-refundable. The return fee is managed via the brand’s returns portal and will be subtracted from the refund. Should customers opt to use their own return method, they must organize the shipping and cover all associated costs.
Club L London provides a 14-day period from the date of receiving your order to initiate a return, and all returned items must be received within 28 days of the initial delivery. After the brand receives the returned items, it may take up to 10 working days, not including bank holidays and weekends, to process and issue a refund. By using the return method provided in the Returns Portal, your order should reach Club L London within 2-4 working days. If this timeframe is exceeded, customers are encouraged to contact usa.care@clubllondon.com. For a seamless return, items must be undamaged, in their original packaging, with all labels and safety seals intact. Regrettably, returns with snags, tears, makeup, tan marks, or any other form of damage will not be accepted.
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