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A 30-day return policy is provided by Burrow, and for mattresses, a more accommodating 100-day period is offered. A return shipping fee of 10-20% is charged, but it is limited to $250 to maintain fairness. To facilitate the process, all items must be in a condition that allows for their continued use. The brand will either provide a return shipping label or arrange a convenient pickup. For any inquiries or help, customers can contact the support team at support@burrow.com. Customer service is accessible starting from Monday.
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