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Upon shipment of an order from Black Widow, a confirmation email will be dispatched to the address provided. This message will contain details about the carrier and a tracking number, facilitating the monitoring of your purchase's transit. Furthermore, you have the option to access your account on the Black Widow website for real-time updates on your order status.
In the event that an item is damaged in transit, customers are advised to get in touch with Black Widow. The brand will then provide a return label. Upon receipt of the returned product, Black Widow will promptly dispatch a replacement. For returns not related to damage, the brand evaluates each situation on a case-by-case basis. Should dissatisfaction arise with a purchase, it is recommended to contact Black Widow before extensive use, as there might be fees for re-handling and powder coating, contingent upon the specific item.
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