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Return Policy & Exchange Policy

When customers receive incorrect, damaged, or faulty items, Straand requests that they submit details, along with photos, within 30 days of the purchase date. After reviewing the information, the brand will determine if a replacement with new products is warranted and will provide the necessary instructions. To facilitate a swift response, it is recommended that the order confirmation number be included in the subject line, enabling the team to quickly locate the relevant order. Should there be a need to return products under this policy, customers are encouraged to reach out to the Scalp Support Team for guidance on returning the damaged items to the nearest warehouse. For hygiene reasons, Straand does not permit returns or exchanges for accessories. It is essential to include the order confirmation number in the subject line, as well as images of the items intended for return.