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Voweek guarantees that all orders from their site are dispatched within the United States, reaching customers in approximately 4-6 business days. Free shipping is provided on every purchase. After an order is shipped, cancellation is generally not possible. In cases where a delivery is declined post-dispatch, the initial shipping costs will be deducted from the refund. It's important to recognize that delivery timelines are merely estimates, and the brand holds no liability for any potential delays.
Voweek provides a 30-day return policy, guaranteeing that customers can return products in their original, unworn, and unused condition, complete with tags, packaging, and a receipt or proof of purchase. For initiating a return, customers are advised to contact service@voweek.com. Upon approval, the brand will supply a return shipping label along with detailed instructions. Generally, refunds are processed within 10 business days following the approval. Should more than 15 business days elapse without receiving a refund, customers should get in touch with support@voweek.com. It is crucial to be aware that certain items, including perishable goods, custom-made products, personal care items, hazardous materials, flammable liquids or gases, sale items, and gift cards, do not qualify for returns.
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