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A full refund is provided by MacKeeper for monthly subscriptions when the request is submitted within 14 days of the purchase. For semi-annual and annual subscriptions, a complete refund can be obtained if the request is made within 30 days of the initial transaction. It should be noted that the refund is no longer available if the license has been utilized for more than 6 months or accessed over 10 times during that half-year period. Customers have the option to initiate a refund request by completing an online form or contacting billing@mackeeper.com. Typically, MacKeeper processes these requests within 1 to 5 business days.
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