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Soko Glam guarantees that all orders, whether domestic or international, are dispatched from warehouses situated in the United States. The brand processes and ships orders within 1-2 business days, from Monday to Friday, excluding holidays. International shipping is available to over 40 countries. Upon shipment, Soko Glam provides a shipping confirmation along with tracking details via email. Depending on availability, certain products may require up to 10 business days for delivery.
Soko Glam facilitates returns for both unopened and lightly used items within a 30-day window post-delivery, providing customers the option of a refund to their original payment method or store credit. The brand wishes to inform its patrons that return shipping costs are to be covered by the customer, and direct exchanges are not an offered service. When it comes to sets that do not come in specialized packaging, Soko Glam permits returns as long as the entire set is returned. It's crucial to understand that only purchases made directly through sokoglam.com qualify for return. Furthermore, gift cards, sheet masks, swagbooks, and packaged sets are considered final sale and cannot be returned.
Visa, MasterCard, Discover, American Express, Shop Pay, PayPal, Klarna
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Soko Glam ATTN: CX Returns 45 Main Street, Suite 310 Brooklyn, NY 11201
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