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Kind Laundry provides complimentary shipping for purchases exceeding $60.00 USD. Orders placed during standard business hours are processed and prepared by the brand within 1-2 business days. Deliveries within the US generally take 4-7 business days, whereas international shipments to Canada, Australia, the UK, and Sweden require 7-14 business days. An email with a tracking number will be dispatched. It is important to note that initial shipping fees are non-reimbursable, and Kind Laundry does not ship on weekends or holidays.
Kind Laundry stipulates that refund requests are only valid within a 14-day period following the receipt of the product. It is important to note that the original shipping fees are not refundable, and customers will be responsible for covering the return shipping expenses. Refunds are limited to detergent sheets and do not apply to accessory items. In the event that a product arrives damaged or defective, customers are encouraged to contact Kind Laundry at hello@kindlaundry.com with the subject line: "Return: Damaged/Defective Item – Order #Your Order Number" and attach a picture of the problem. Upon confirmation, a replacement will be dispatched by Kind Laundry within two business days. Please be aware that shipping costs are non-refundable and will be deducted from the refund amount.
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