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JAG Jeans usually completes order processing within 1–2 business days. For the majority of orders in Canada and the United States, USPS or UPS is utilized for shipping, with delivery typically taking 2–5 business days post-processing. Shipping costs are determined at checkout using real-time carrier rates. The brand also ships to APO/FPO addresses but does not support PO Box deliveries. Longer shipping times should be anticipated for customers in Alaska and Hawaii.
JAG Jeans provides customer support from 8:30am to 5pm Central Time, Monday through Friday, and can be contacted via customerservice@jagjeans.com. Full-price items may be returned within a 30-day window, with a $10 return fee. For products discounted between 40% and 49%, the brand offers exchanges or store credit, but refunds to the original payment method are not available. Items discounted by 50% or more are final sale and cannot be returned. To facilitate a seamless return process, all items must be in unworn, unwashed condition, with all tags and original packaging intact. Upon completion of a return request, a pre-paid return label is emailed by JAG Jeans, and the package should be shipped back within seven days of receiving the label.
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