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PALMONAS provides complimentary shipping throughout India for prepaid transactions. A ₹75 fee is levied for Cash on Delivery (COD), which is not applicable to LGD and Fine Gold items. Certain goods are dispatched globally, with delivery times ranging from 18-20 business days, contingent upon the location and customs procedures. Estimated delivery times are displayed on product pages and at checkout. Tracking information is communicated through SMS, WhatsApp, and email. For further assistance, customers may contact care@palmonas.com.
PALMONAS provides a return policy without any inquiries, instilling confidence in every purchase. It is requested that return applications be submitted within 48 hours post-delivery for a seamless experience. The items, to be eligible for return, should remain unused, complete with their original packaging and labels. Upon collection and validation of the returned goods, the refund will be initiated, typically taking between 7 to 10 business days to complete. Refunds for orders paid in advance are reverted to the initial payment method, whereas cash on delivery purchases are reimbursed via UPI or bank transfer as per the customer's preference. An unboxing video is necessary for claims regarding missing items. Customers can easily start the return procedure through the brand's website or application, simply by entering their Order ID and Contact Number.
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