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Original Penguin recognizes that returns may occasionally be required, and the company strives to facilitate a seamless experience. By providing up to two exchanges within a year from the date of purchase, Original Penguin guarantees that customers who have opted for shipping insurance can feel secure.
Original Penguin guarantees that for items sent back within 30 days, the refund will be provided in the same method as the initial payment. Should the purchase have been made through PayPal, the refund amount will be credited to the PayPal account used. To facilitate a seamless return, customers are encouraged to contact support@originalpenguin.com with both the original and new order numbers, and the brand will graciously exempt the return shipping cost. For individuals wishing to obtain a prepaid return label, they can easily do so by visiting http:returns.originalpenguin.com.
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Original Penguin allows customers to apply only a single promo code during checkout. If you're looking to maximize your savings, compare all available discounts before completing your purchase. Keep in mind that certain exclusions may apply, so reviewing the terms on Original Penguin's website is advised.
If you're looking for discounts as a new customer, Original Penguin may have options like first-purchase savings or gift card incentives. While these promotions can vary, checking the "Promotions" section on Original Penguin's site is a reliable way to stay informed. Additionally, signing up for their email list might unlock exclusive offers.
If you're looking for free shipping from Original Penguin, the brand generally provides this benefit for orders exceeding $50. However, seasonal promotions or exclusive deals might alter the minimum spend required. For instance, during holiday sales, Original Penguin may reduce or eliminate the threshold entirely. Always check their official site for updates on shipping policies and current offers related to free delivery.
If you've purchased an item from Original Penguin, you can return it within 30 days as long as it remains unworn and includes all original tags. Returns must be initiated online via the Original Penguin portal. Note that certain exclusions, such as gift cards or final sale items, may apply. Refunds typically process within 7-10 business days after receipt.
