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NIPYATA guarantees that piñatas are usually delivered within 3 to 7 business days, while Drinkable Cards arrive in 2 to 4 business days, with complimentary shipping. Orders submitted post 2:00 PM EST may be dispatched the following business day. An adult signature (21+) is mandatory for receipt, and NIPYATA can only ship to authorized states, excluding AK, HI, ND, SD, or UT. For quicker delivery, expedited options are available at an extra cost. The brand utilizes both Postal Service and Courier services for distribution.
NIPYATA ensures a 100% Satisfaction Guarantee, which means that if the order does not meet expectations, a refund is provided. It should be noted, however, that shipping fees are non-refundable. In cases where items arrive damaged or leaking, NIPYATA will either replace the items or issue a refund. Minor damage, however, does not qualify for a refund. For alcohol products, a cancellation window of one hour is offered; to cancel, an email must be sent to hola@nipyata.com within six hours of placing the order. To further enhance the shopping experience, the brand provides free returns, ensuring a seamless and stress-free process.
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