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MALIN+GOETZ offers a full refund for items that still contain at least 75% of their original content, provided they are returned within 30 days from the date of purchase. Unfortunately, exchanges cannot be facilitated by the brand. Prior to sending back any merchandise, customers should first reach an agreement with the customer service team. It is advised that returns be dispatched through a tracked or insured service since the cost of return shipping falls on the buyer. Shipping fees from the initial transaction will not be reimbursed. Upon receipt and inspection of the returned goods, refunds will be processed and credited to the original form of payment within 3-5 business days.
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