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Lungolivigno Fashion guarantees that courier deliveries are conducted from Monday to Friday, within standard business hours, with the exception of national holidays. In the event that the recipient is not present, the delivery service will contact them to arrange an alternative time. If the parcel is returned to Lungolivigno Fashion following several failed delivery attempts, the brand will inform the customer by email.
For product returns, the expenses directly linked to the return are borne by the customer. Lungolivigno Fashion deems a product as returned after it has been transferred to the delivery service, a step which falls under the customer's accountability. In the event of a contract termination by the customer, Lungolivigno Fashion will reimburse the full amount paid for the goods, inclusive of any applicable delivery charges, within a 14-day period following notification of the decision. It is crucial to understand that the costs incurred during the return process are not part of the reimbursement. The refund will be processed through the original payment method.
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