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Kusshi guarantees shipment of all orders within 24-48 hours upon receipt. Orders placed post-noon EST on Fridays will be dispatched the following Monday. Returns are accepted for items bought from the brand's website within the US, and these must be returned to their warehouse using a Kusshi-issued shipping label. For international customers, the brand does not supply return labels.
Kusshi provides a 45-day return policy, guaranteeing a full refund for products returned in their original condition within 45 days from the date of purchase. It is essential to understand that all returns incur a $15.00 shipping and handling fee, and exchanges are not available. To start the return process, customers should email hello@kusshi.com to receive a pre-paid return shipping label. The brand wishes to remind its customers that shipping and handling fees are non-refundable. Furthermore, items bought as a set must be returned as a complete set. Final sale items, however, are not eligible for returns or exchanges.
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