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Kipling provides a flat rate shipping service for the 48 contiguous United States. For deliveries to P.O. Boxes, the U.S. Postal Service is utilized, with fees equivalent to standard ground shipping rates. Expedited orders cannot be delivered to P.O. Boxes. Monogrammed orders require an additional 4-5 business days for delivery. Overnight shipping is not offered for Alaska and Hawaii. Shipments to P.O. Boxes are only possible through USPS Priority. Expedited services are unavailable for Alaska, Hawaii, US Virgin Islands, and Puerto Rico.
Should you find any dissatisfaction with the products, it is advised to reach out to Kipling's Customer Service via email at customerservice@kipling-usa.com or by calling 866-376-4185 promptly. The brand offers a full refund for returned items. In case of damage to personalized items during transit, please get in touch with the support team at 888-553-9216 within ten days of receipt. Typically, processing of returns takes place within 28 days from the date following your order's dispatch.
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