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JNBYPLUS guarantees that all online purchases are dispatched from Mainland China. For orders exceeding $150, complimentary expedited delivery via DHL is provided, usually taking 5-8 business days. U.S. customers can select from two shipping methods at checkout, each with distinct duty terms. Import duties and processing fees are computed and collected during the payment process. It should be noted that shipping expenses, duties, and import taxes paid at checkout are non-refundable for returns or exchanges. Once an order is shipped, cancellation is not possible. Although JNBYPLUS is not liable for lost shipments, the brand will offer support. Customers are advised to choose a reliable delivery address.
JNBYPLUS provides a refund for merchandise returned within seven days from the delivery date. It should be noted, however, that items discounted by 40% or more cannot be returned or exchanged. To facilitate a seamless experience, it is requested that all products remain unused, unworn, and in their original state, complete with tags. Accessories and individual items are excluded from return or exchange. Should customers desire a different product, the brand recommends initiating a new purchase and returning the existing item for a refund. Cancellation of orders is possible prior to shipment. For further inquiries, customers are encouraged to contact info@jnby.com.
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