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At JJ Smith, every transaction is considered final, with the exception of products that arrive damaged or are found to be faulty. In such instances, it is recommended that customers initially reach out to sales@jjsmithonline.com to notify the brand about the issue before sending back the problematic item. Upon receipt of the returned goods, if a substitute is in stock, JJ Smith will dispatch a replacement. However, should a replacement not be an option, the complete amount paid for the purchase will be credited back to the customer. Regarding online programs and challenges, full reimbursement is available to those who contact the support team through email within 3 days from the date of their purchase.
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