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Free shipping is provided by Irv's Luggage for US orders exceeding $99.99. Domestic shipments typically arrive within five business days, while international deliveries may take up to 14. Shipping rates are determined by region during the checkout process. When free shipping does not apply, all shipping expenses, including returns, are borne by the customer. In cases where an order qualifies for complimentary shipping, only the return shipping fee is the customer's responsibility.
At Irv's Luggage, customer contentment is assured. For any returns, it is necessary to reach out to the brand within 30 days from the date of receipt for a Return Authorization number. The product must be in an unused state and in its original packaging, accompanied by the receipt or proof of purchase. Customers are to bear the return shipping expenses, which will not be reimbursed. Upon inspection of the returned item, the refund will be issued via the original payment method. If the item has been unsealed or utilized, a partial refund might be provided. It should also be noted that items damaged and not under warranty do not qualify for a refund.
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