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Intelligent Blends generally processes orders within 24-48 hours on business days, which are Monday through Friday, excluding public holidays and weekends. During significant sales, promotions, new product launches, or holidays, this period may extend. For international deliveries, additional import taxes, customs duties, and other fees levied by the destination country may apply. These costs, not included in the product price or shipping and handling, are the buyer's responsibility. After fulfilling an order, a confirmation email or SMS with tracking details is sent by the brand. It should be noted that tracking information might take 24-48 hours to update as the package needs to be scanned by the shipping provider.
The brand provides a 30-day return policy, under which returns are only accepted within 30 days from the date of purchase. Regrettably, after this timeframe, refunds or exchanges cannot be offered. For a return to be valid, products must remain unused, in their original state, and with all packaging materials intact. In the case of clothing, this entails that the item should not have been worn or washed, with tags still attached, and in a new condition. Refunds are only applicable to items sold at regular prices; sale items do not qualify for refunds. Upon receiving and inspecting the returned item, Intelligent Blends will send an email to confirm receipt and inform the customer about the refund status. If the return is approved, the refund will be processed within 5 to 7 business days and automatically credited back to the original payment method or account used during the transaction.
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