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IDefineWig provides complimentary global shipping for purchases exceeding $50, whereas a $19.95 delivery charge is applicable for orders below this threshold. Within the United States, deliveries are completed in 2-4 business days, with processing occurring within 48 working hours. Ready-to-wear wigs are dispatched in 2-4 business days, and bespoke orders require 5-10 working days. A tracking number is supplied by the brand within 24-48 hours post-shipping.
IDefineWig provides a 30-day return or exchange period starting from the delivery date. The brand requests that customers initiate contact via email. For a return to be accepted, items must remain unused, in their original packaging, unworn, unaltered, unwashed, and uncut. Please be aware that wigs that have been used are not eligible for return. Customers are required to cover the return shipping expenses. Upon inspection of the returned item, a refund will be processed to the original payment method by IDefineWig within 3-5 business days.
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