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Heaven Skincare provides complimentary shipping for US orders. For shipments to Mexico, Canada, Guam, Virgin Islands, Puerto Rico, Hawaii, Alaska, and all P.O. Boxes, including military A.P.O.F.P.O. addresses, a $40 charge applies via USPS Priority Mail. If the billing address is in Maryland, state sales tax will be included in the order total.
Most items purchased from Heaven Skincare can be returned within a 30-day period following the delivery date. A complete refund, excluding shipping fees, is provided by the brand, which will be issued to the original payment method or as credit for future purchases. To initiate the return process, customers are advised to reach out via email or by calling 1-301-754-2500. The address for returns is 11900 Parklawn Drive, Suite 360, Rockville, MD 20852, directed to the attention of the Returns Department. It is essential that a copy of the packing slip, along with the customer's name, contact number, and the reason for the return, is included in the package.
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