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Pink Queen provides complimentary shipping for purchases exceeding $69, enhancing the convenience for patrons to savor the brand's exquisite offerings.
Pink Queen facilitates returns or exchanges for items that are postmarked within 30 days from the date of arrival. For any return or exchange, customers are advised to contact service@pinkqueen.com within a 30-day period after receiving the item, providing a detailed explanation of the issues, the reason for the return, and the order number. The returned items should be in an unworn, unwashed, undamaged condition, with all original tags still attached. Furthermore, the brand's Return Form, which can be acquired by reaching out to customer service, must accompany the returned items. A complete refund is provided if the order is cancelled within 24 hours of the purchase. Should the cancellation take place after 24 hours but before the shipment, a partial refund will be issued, less a 15% cancellation fee. It is important to note that shipping fees are not refundable.
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