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Return Policy & Exchange Policy

All products from Echo New York are guaranteed to be unworn, in impeccable condition, and enclosed in their original packaging upon return or exchange, with a 30-day timeframe starting from the invoice date. For special holiday purchases made between November 1st and December 25th, an extended return period is offered, lasting until January 15th of the following year. In the event that a product arrives defective, it can be returned for a refund or exchange. To facilitate this, customers have the option to utilize the returns portal, send an email to EchoCustomerService@echonewyork.com, or contact the brand at 800.327.3896 for support.