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Shipping Policy

When Worry-Free Delivery is selected, Elegoo guarantees that an email from Seel will be sent to you. Should any issues arise with lost, stolen, or damaged products due to logistical problems, these concerns can be reported via the Seel email or by contacting them for support. For customers who have not chosen Worry-Free Delivery, Elegoo encourages reaching out at info@elegoo.com. The brand will liaise with the logistics company to verify the situation and assist in filing a claim if needed. After dispatch, it is crucial to monitor the package status regularly. If the status remains unchanged for more than 7 days, or if the package has been signed for but not received, immediate contact with Elegoo is advised to avoid exceeding the tracking period. Upon receiving the goods, ensure the order is complete and undamaged. For any logistics inquiries, do not hesitate to reach out promptly. Accurate information should be provided when placing your order, and your phone line should remain open. If a product is returned because of a failed delivery and no contact was made with the delivery company within 5 days of the delivery attempt, or if the delivery was unsuccessful due to an incorrect address, Elegoo reserves the right to request payment for return shipping and an additional re-delivery cost before resending the item. Shipping fees and free shipping thresholds differ by country and region.