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Dorothy Perkins offers multiple avenues for customer inquiries, with support teams prepared to address concerns about shipping, missing products, or returns. For Northern Ireland deliveries, certain packages might be routed through the Republic of Ireland, a process that should not cause concern as it is merely due to the carrier's use of ferry services. Deliveries from Dorothy Perkins typically arrive between 8 in the morning and 9 at night. Should the specified delivery time elapse without receipt of the order, it would then be classified as delayed.
Dorothy Perkins allows customers to cancel their e-gift card within 14 days of purchase, provided the funds have not been redeemed. The e-gift card is delivered to the email address specified at checkout. Cancellation requests must be submitted in writing by contacting the brand's customer services team at customerservices@dorothyperkins-fashion.com.
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