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Cowaymega guarantees a complete reimbursement for items sent back to the brand. In cases where the return is necessitated by an error on Cowaymega's part, the associated shipping costs will be borne by the company. For most products, customers are given a 30-day window from the date of shipment to inform Cowaymega and seek a refund. However, for the Bidetmega 400S and Bidetmega 500S models, this period extends to 90 days. To start the refund process, it is required that a Return Merchandise Authorization (RMA) be obtained from customer service. This RMA must be requested within 30 days of the shipped date, or 90 days specifically for the Coway Bidetmega products.
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