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Chill facilitates the return of eligible products via mail, making sure that all items adhere to the stipulated policy guidelines. It is requested that returns are initiated within a 10-day period following the delivery date, and sent to the designated Chill return address as indicated on the return shipping label. For further assistance or inquiries, customers are encouraged to reach out to info@chill.com, with "Chill Returns" included in the subject line. To guarantee a seamless experience, it is essential that the returned goods comply with the set criteria for a refund to be processed.
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