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Wanbo Projector processes orders within 1-3 business days, shipping them via standard air freight. Delivery usually takes 14-30 business days. Upon arrival in the destination country, items are typically delivered within 7 business days. Tracking numbers are uploaded 3-7 business days post-order. Shipping providers include FedEx, DHL, UPS, Aramex, EMS, USPS, South American Postal Services, and China Post Air Mail. Shipping costs may differ; please verify the actual fee at checkout. For South American DHL shipments, delivery generally takes 7-15 business days, while North America, the EU, and other regions can anticipate delivery in 7-30 business days. If stock is available in the US, delivery is expedited to 3-7 business days. For DHL shipments to South America, Wanbo Projector requires the address, shipping channel, tax number, and customs duty consent.
Wanbo Projector typically permits returns solely for product defects or errors made by the brand. In instances where items are faulty or incorrect, the return shipping expenses are covered by Wanbo. However, if a return is sought due to personal reasons such as dissatisfaction or unfulfilled expectations, it may be declined. Should such a return be accepted, the buyer would be responsible for the return shipping cost. It is crucial to understand that returning an item without prior communication might lead to the rejection of a return or refund. For exchanges necessitated by defects, the shipping costs are borne by Wanbo, but for non-quality issues like dislike or an incorrect purchase, the customer must cover the shipping fees. Requests for returns or exchanges based on personal preferences or improper use are not entertained. For warranty service, customers can contact support@wanbo.cn, providing proof of purchase and details of the issue.
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