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VANNA guarantees that available products are dispatched within two business days, barring holidays, following order placement. Preordered goods are shipped according to their availability. Free returns and exchanges are provided within the US; however, international clients are responsible for return shipping fees. At checkout, international shipping charges are displayed, and upon shipment, tracking details are emailed.
VANNA facilitates returns and exchanges up to 15 days post-delivery, guaranteeing that items sent back within this timeframe can be refunded via the original payment method or converted into store credit. For returns beyond the 15-day period, each situation is individually assessed by VANNA, and these may still be eligible for an exchange or store credit. The brand requests that all returned goods remain in new condition, accompanied by their original packaging. Sale items are typically returnable, with the exception of those labeled 'Final Sale.' It should also be noted that the initial shipping charges are not refundable.
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