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Viraldine strives to complete order processing within a 24-hour timeframe, with the exception of weekends and holidays. During the checkout process, multiple expedited shipping choices are available for customers to choose from. Insurance is included with priority shipping, whereas express deliveries ensure arrival within 36 to 48 hours, based on the customer's location. For any delays, it is recommended that customers reach out to USPS to initiate a claim for the shipping charges. The brand does not assume responsibility for packages that are lost, misdelivered, or stolen if they were bought without insurance.
Viraldine facilitates returns for unopened items in their original packaging, as long as these are returned within 30 days of the purchase date and accompanied by a receipt or proof of purchase. Should more than 30 days elapse since the purchase, refunds or exchanges cannot be provided by the brand. It is important to note that only items purchased at regular prices qualify for refunds; sale items, regrettably, do not. For inquiries regarding the status of your return, customers are encouraged to contact Viraldine's Customer Service, reachable at 1-866-259-6863, from Monday to Friday, between 9am and 5pm Eastern Standard Time.
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