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Uperfect processes orders within one to two business days and provides complimentary shipping on all purchases. A shipment confirmation, including tracking details, is sent to the email address linked to the order. Delivery is handled through trusted carriers such as UPS, DHL, FedEx, or other major services, depending on the fulfillment warehouse. Although Uperfect consistently meets estimated delivery windows, external variables like weather conditions or flight scheduling may influence arrival times. Each parcel is insured against loss or damage up to the carrier's declared limit. In cases where a package is marked as delivered but not received, or if delivery fails, customers are advised to reach out to customer service promptly, and no later than 90 days after the order date.
Uperfect accepts returns of undamaged items within 30 days from the date of purchase, offering a full refund. This policy, however, does not extend to corporate and bulk purchases exceeding 10 units. When initiating a return, ensure all accessories and the original packaging are included. Upon receipt at the warehouse, Uperfect will process the refund via the original payment method, typically within 3-5 business days. In cases where the warranty claim is unrelated to quality, the buyer must cover shipping expenses. For quality-related issues, Uperfect requests that customers provide evidence such as photos or videos to customer service. For orders older than 30 days, only replacement services are available. The product is backed by a 2-year after-sales warranty for any quality concerns.
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65 wilson ave, Staten Island, NY, 10308 USA
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